Refund Policy

Return and Refund Policy of Ava & Mila Vancouver

At Ava & Mila Vancouver, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully crafted to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No Refunds on Sale Items

Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.

Return Shipping Costs

Customers are responsible for the shipping costs of returns. Ava & Mila Vancouver does not reimburse return shipping costs and is not liable for any expenses incurred during the return process.

Deadline for Return Notification

Returns must be reported within 30 days of receiving the item. After this period, returns will not be accepted. Please respect this deadline to be eligible for a return.

Exchanges of Sale Items

Sale items cannot be exchanged, even if the size is incorrect. Be sure to select the correct size before making a purchase.

100% Guarantee on Defective Items

We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return Process

To initiate a return, send an email to info@avamilavancouver.com . Once your return is approved, you will receive detailed instructions to complete the return process.

Requirement for a Return Form

Returns without a completed return form cannot be processed. Ensure that you include this form with your return to guarantee proper processing of your request.

Conclusion

Ava & Mila Vancouver makes every effort to ensure customer satisfaction. By respecting our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service at info@avamilavancouver.com